Lexi Capital Review | Complaints, Fees & More

With standard retirement options becoming difficult, many people are turning to gold IRAs as an alternative. In this review, we'll cover all the information about Lexi Capital and whether the company is a good fit for your gold IRA investment plans.

What is Lexi Capital?

Lexi Capital was started by two young entrepreneurs in 2010 while working on a business plan as part of a UCLA class assignment. They wanted to assist retirement investors in navigating the volatile gold and silver markets and transformed that winning plan into Lexi Capital.

The North Carolina-based company has made silver and gold IRA investments simple. With its Gold Assurance Plan, Lexi Capital helps clients minimize risk when initially purchasing gold or silver by preventing short-term price volatility. With its exchange and return policies, the company protects investors worried about making a mistake when buying gold for their IRAs. Its Gold Assurance Program shields gold investors from price drops for up to six months after they purchase gold.

Before we continue...

We have worked very hard to review, research and reveal the most important pieces of information that investors need to know before investing their money. We have been able to narrow a list down to the top 5 gold IRA companies.

I recommend you check the list before proceeding with any IRA transfer.

Quick answer: Augusta Precious Metals is our #1 recommendation for multiple reasons, including their
A+ BBB rating, thousands of top rankings, and Money magazine’s selection of them as “Best Gold IRA Company.” PLUS, they will pay all custodial and storage fees for up to 10 years!

Lexi Capital Ratings, Complaints, and Customer Reviews

With scams and frauds are prevalent in the gold IRA industry, working with a business with a stellar reputation is crucial. Several recognized organizations have given Lexi Capital top marks and provided references.

Although there weren't many customer reviews for Lexi Capital, most were favorable. In reviews on Yelp, TrustLink, and Google, customers mention receiving a high level of education from the company’s gold IRA specialists. One customer complained about the repricing policy and the wait time for a callback regarding an order.

  •  With no complaints filed over a previous couple of years, the company has an A+ rating with the Better Business Bureau. 
  • No complaints made in three years earn Lexi Capital a AAA rating on Business Consumer Alliance.
  • Five-star rating on Google, five-star rating on TrustLink
  • Trustpilot has given Lexi 4.7/5 stars.

What services does Lexi Capital offer customers?

Silver and gold are the only precious metals that Lexi Capital offers. Self-directed IRAs are available. The company specializes in setting up Silver and Gold IRAs, and Gold IRA rollovers.

You may also make additional investments in your account, such as:

  • Real estate, trusts, and deeds.
  • Promissory notes, closely held stocks, and real estate investment trusts.
  • Precious metals, tax liens, and mortgage loans get approved by the IRS.
  •  Privately owned partnerships and limited liability companies..

Lexi Capital works with STRATA Trust, a well-known and trustworthy Gold IRA custodian.


It is best for investors to be informed so that they can avoid mistakes and reduce the chance of losing their hard-earned money. By offering up-to-date market information and guidance on investments and protecting one's wealth, Lexi Capital assists their investors in making well-informed decisions.

A wide range of investment choices

Options are important, and Lexi Capital is aware of this. The business provides a range of products for investment such as vintage coins, new edition coins, numismatics, and many other options.

Customer Service

They have a skilled and welcoming team to give you all the information required. You can get in touch for assistance by phone or email, and expect a prompt response.

Gold assurance plan

For retirement savings, both silver and gold are typically good choices for diversification. However, the cost of precious metals is subject to frequent fluctuations. This is where Lexi Capital’s Gold Assurance Plan benefits investors by safeguarding their IRA accounts against unforeseen economic and geopolitical events.

What does Lexi Capital offer that its competitors don't? 

One of Lexi Capital's most outstanding features, the Gold Assurance Plan, serves as a point of differentiation for the business. Price protection is offered to investors under the plan for up to $500 for each ounce of silver and gold coins for six months. The inclusion of bullion products is subject to an additional charge.

You can choose the best investments for your retirement by understanding the specifics of silver and gold investments. Short-term price fluctuations are addressed by Lexi Capital, which also offers investors more investment opportunities.

They provide enough information on market reports and share investment wisdom in precious metals for newbie investors. They also reward customers who open IRA accounts or switch from 401(k) plans (k).

What are the fees at Lexi Capital?

Opening a new IRA account with Lexi Capital is free of charge. With its minimum investment requirement of $1,500, it is a good option for people looking to diversify their portfolios or for new investors who want to take small steps. Orders under $15,000 are charged a shipping fee of $14.95.

The annual account management fees for investments of $50,000 or less are $285 in the first year and $180 in subsequent years. Lexi Capital does not impose an annual account management fee for higher investments ($50,000 and up).

Orders paid for with cashier's checks, wire transfers, and cash receive a 3% discount from the financial institution.

Can you trust Lexi Capital?

Most reviews online are excellent, and the customers are happy with the support. The Better Business Bureau and BCA have given the business excellent ratings. In addition to phone and email contact options, Lexi Capital's website has a comprehensive section devoted to frequently asked questions.

Lexi Capital is one of the top Gold IRAs in the country. Their Gold Assurance Plan is really remarkable, giving investors stock market volatility protection, global instability protection, and price protection – you can retire whenever and however you like. There is no doubt that Lexi Capital has a solid history.

PROs and CONs of Lexi Capital


  •  In business for over 10 years
  • $1,500 minimum investment requirement
  • STRATA Trust Company, a reputable partner, serves as custodian.
  • A Delaware-based repository offers either mixed or separate storage.
  • A few expensive and rare non-IRA coins are available for sale.
  • On-site live chat support is available.
  • You will receive a customized portfolio analysis.
  • Options for both personal and exclusive storage are available.  
  •  It is simple and quick to complete the IRA application
  • You get a six-month assurance program.
  • The emphasis is on purchasing silver or gold for investment.
  • Silver and gold assets may be combined in your account.
  • The Gold Assurance Plan has a six-month return policy.


  • Information can only get obtained by getting in touch with Lexi Capital directly.
  • Website transparency is lacking
  • Inactive and outdated social media presence
  • A limited number of non-IRA bullion products
  • There are no definite hours for the customer service telephone number.
  • It may be challenging to call the business during busy times.


Are returns allowed at Lexi Capital?

Yes. All products Lexi sells, including all bullion and certified coins, come with a refund, return, or exchange policy. This privilege is only valid for three days after the client receives their products. Only customers who contact the Customer Service Department by phone within three days of receiving their merchandise and maintaining it in its original packaging are eligible for a refund, return, or exchange. Additionally, you have to phone the customer service team who will provide instructions on how you can return the products.

How do you open a Lexi Capital account?

There is a short application process to open a gold IRA with Lexi Capital. Company representatives claim these accounts are fully set up and bankrolled in seven to ten days.

Create an account.

You must apply online to open a gold IRA with Lexi Capital. To do this, you'll need details concerning your other investments, such as your IRAs, 401(k), etc. You will also need to know who is responsible for managing the plan if you intend to roll over funds from one of these.

Add money to your account.

You'll then pay to support your account. You have three options for paying for it: cash, check, or a rollover from a current retirement account.

Consult your advisor.

Each new investor receives a professional portfolio analysis from Lexi Capital. The advisor will discuss your current investment portfolio and how gold and silver investments can accommodate it.

Invest in your metals.

You will then purchase the gold and silver and keep them in your IRA. According to IRS regulations, few metals are allowed for purchase.

Send the metals for storage.

Your metals are delivered wherever you want: your residence or the secure storage facility operated by Lexi Capital.

What are your options for account withdrawal?

In terms of distributions, your gold IRA follows the same rules as other retirement accounts. Nevertheless, taking money out before you turn 59.5 years old carries a 10% fine. Taxes on income may also apply to the withdrawal.

You can withdraw the money after you fill out an IRA withdrawal form with the requested amount and your justification. Or you can file a request through your account online dashboard.

Can you store Precious Metals that you buy through Lexi Capital at home?

Any investment you make for yourself can be delivered right to your house for storage. Shipping is free for all new customers. It is a nice bonus not offered by most businesses specializing in Gold IRAs. IRS-approved trustees can hold gold IRA assets.

About the author Greg Lorenzo

Greg is a financial expert who has been advising his audience on loans for over 10 years. He has a wealth of knowledge and experience in the area, and he is passionate about helping people get the best possible deal on their loans. Greg is an expert in negotiating loans, and he has a proven track record of getting his clients the best possible terms. He is also a strong advocate for financial literacy, and he regularly gives workshops and seminars on the topic.

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