JM Bullion Review | Complaints, Fees & More

If you’re looking to invest in precious metals like gold and silver, you want to ensure your assets are authentic and kept in a secure location. In this review, learn whether JM Bullion is the right choice for your precious metals investments.

What is JM Bullion?

Established in 2011, JM Bullion  is among the best online businesses in the USA. Its corporate headquarters are in Dallas, Texas with its warehouse located in Las Vegas. All transactions take place through their website, although a phone conversation with an advisor can be arranged if necessary.

Compared to some of its competitors, JM Bullion does not provide as many services. But where it does operate, it does so superbly. The business mainly assists customers in buying silver and gold in many forms while providing an easy process, reasonable costs, quick shipping, and top-notch customer support.

Before we continue...

We have worked very hard to review, research and reveal the most important pieces of information that investors need to know before investing their money. We have been able to narrow a list down to the top 5 gold IRA companies.

I recommend you check the list before proceeding with any IRA transfer.

Quick answer: Augusta Precious Metals is our #1 recommendation for multiple reasons, including their
A+ BBB rating, thousands of top rankings, and Money magazine’s selection of them as “Best Gold IRA Company.” PLUS, they will pay all custodial and storage fees for up to 10 years!

JM Bullion Ratings, Complaints, and Customer Reviews

JM Bullion has a Better Business Bureau rating of A+. They were ranked as the 40th fastest-growing privately held company in the USA by Inc magazine in 2016. They claim to have received over 70,000 customer recommendations. The majority of JM Bullion reviews are favorable.

  • As of July 2022, it continues to receive accreditation from the BBB. The company has a 4.7-star rating out of 5 and feedback from more than 1000+ customers. 
  • Based on 1,185 reviews, JM Bullion has a Facebook rating of 4.5/5.
  • The business has 959 customer reviews with a Trustpilot rating of 4.4/5.

Customers praise how quickly and professionally JM Bullion fulfills their orders. However, a common criticism is its unresponsive customer service.

What services does JM Bullion offer customers?

Let's examine what you might expect to find on the JM Bullion website in more detail.

Purchase of Gold and various Precious Metals

JM Bullion is primarily a precious metals retailer. To get an idea of what they can expect to pay, buyers can view live market pricing status reports at the top of the website.

At JM Bullion, you can purchase a variety of assets, such as:

Bullion available in gold, silver, and platinum

Although "bullion" usually refers to precious metal bars, it also frequently refers to large quantities of silver, gold, or platinum. Standard bullion is available in a wide variety from one ounce to ten ounces, or you can select from a diverse array of mint gold bars.

On the JM Bullion website, you can purchase copper or palladium in large quantities. These less valuable metals are priced competitively on the market.

  • Gold Coins Selection Customers can purchase gold coins directly on the JM Bullion website from the US, Canada, Australia, Britain, China, Mexico, South Africa, and other European places. Despite not having as many rare coins, the company has a good selection available for shipping.  
  • Silver Coins Selection  One of JM Bullion's most popular coin collections is silver. You can pick from many gradings, origin countries, qualities, and sizes. JM Bullion’s selection of foreign silver coins is one of the best in the industry. 
  • Silver Rounds Silver rounds are a favored investment among collectors, historians, and art enthusiasts. Their collectability makes them perfect for customers who enjoy collecting coins.  

What does JM Bullion offer that its competitors don't?  

Outstanding customer service

In 2017, JM Bullion received the Gold Stevie Award for Best Customer Service Department.

They have a Texas-based customer service team that can assist you by phone, email, or live chat. They are accessible from 8 am to 6 pm CST.

Simplified Selling

With JM Bullion's do-it-yourself tool, you can sell your gold and silver bullion without having to deal with pushy salespeople on the phone. 

The tool is accessible around-the-clock, allowing you to lock in your price whenever the market trades at a price that suits you.

However, you can still sell over the phone if this is what you prefer. Phone sales and buy-back services through email are also provided.

What is the fee for JM Bullion?

Our research showed that JM Bullion's fees are comparable to those of its competitors. 

JM Bullion doesn't impose special commissions or fees; instead, the company makes money by adding a small spread to the going rate.

They offer free shipping for orders over $199, but customers who choose to receive their gold and other precious metals will be charged for shipping. For smaller orders, they charge $7.99.

They list their gold prices, rates for other precious metals, and updated market prices on their website.

Can you trust JM Bullion?

JM Bullion is a fair, dependable, and trustworthy company. Anyone who wants to read about the background and journey of the group that founded the company can easily find the information. Furthermore, the countless glowing JM Bullion reviews say it all. The BBB has given the company an A+ rating. 

All items shipped are insured. Orders get tracked and traced. Anything costing more than $1,000 must get signed for by the recipient. JM Bullion is undeniably a viable option for someone thinking about investing in precious metals in 2022. The business does a decent job of maintaining high standards of quality and service while keeping costs and confusion to a minimum. JM Bullion has everything you need, including gold and silver bars.

PROs and CONs of JM Bullion


  • There are no commissions or service fees. 
  • Military personnel can receive discounts from JM Bullion regardless of order volume, which is typically only available for large orders.
  • Since JM Bullion and TDS Vaults are partners, your bullion order can be delivered straight to your vault account.
  • The homepage of JM Bullion features live market price updates.

  • This company's reputation for shipping and packaging receives much better reviews than most of the competition.

  • Possible collateral loans are a unique feature that most businesses do not provide.

  • The automatic buy-back tool is exclusive to JM Bullion and is very popular with customers.


  • Seasoned investors may not appreciate the limited services of JM Bullion compared to competitors.
  • Larger businesses assist around the clock, but JM Bullion only operates during regular business hours.
  •  JM Bullion does not provide access to money, foreign currency, or numismatic coins like some of its rivals.
  • JM Bullion only offers domestic US shipping; many businesses offer international shipping.
  • The number of in-stock items is significantly lower than its rivals.


Which types of bullion are available?

Coins, bars, rounds, and bullets are among the forms of bullion that companies sell. Coins usually have a higher premium as they are produced by government mints and are considered legal tender. Rounds tend to have a lower price since they get made by private mints and are not legal tender. The premium on bars is typically low, and private mints produce them. Of late, bullets have piqued the interest of many gun buffs, veterans, and historians. Despite looking like real ammunition cartridges, they are not supposed to be fired from a gun.

How safe is JM Bullion?

JM Bullion has a solid reputation in the precious metals sector. They use 256-bit SSL encryption to protect your personal information, and they have a license by Norton, powered by DigiCert, one of the top internet security companies., one of the top payment gateways, processes the data from your credit and debit cards. Your payment information will never be accessed by the JM Bullion staff.

The precious metals you own are shipped in plain packaging and includes free shipping insurance. You will get alerts via email when your metals are enroute, and you can track them all the way until they arrive at your door.

Are the deliveries that JM Bullion makes insured?

All shipped items are insured. Any order worth more than $1,000 must have the recipient sign for it and are tracked and traced. Call the company immediately if a shipped item is damaged or does not arrive.

The company advises that you refuse to sign for or accept the package if you immediately notice something appears to be amiss because insurance only covers the delivery. Your refund is then processed after you return it. You have 48 hours from the time you accept the goods to get in touch with JM Bullion so they can file an insurance claim if you discover damage afterward.

Which methods of payment does JM Bullion accept?

There are numerous ways to pay for online purchases at JM Bullion:

  • Credit or debit cards
  • PayPal
  • Use of bank wires
  • Bitcoin/Ethereum
  • Written check
  • eCheck

The company offers a 4% discount for bank wire, eCheck, or paper checks and a 3% discount for Bitcoin payments. Neither PayPal nor card payments qualify for a rebate with JM Bullion.

If you miss the deadline, you are responsible for any additional costs. You could send it back, but you probably will have to pay for it.

What are coins that are certified?

Certified coins have been verified and appraised by the PCGS (Professional Coin Grading Service) or the NGC (Numismatic Guaranty Corporation). Such coins are given serial numbers and put in plastic slabs to confirm their genuineness. Certified Coins are rated from 1 to 70, with 70 representing a coin in perfect condition.

About the author Greg Lorenzo

Greg is a financial expert who has been advising his audience on loans for over 10 years. He has a wealth of knowledge and experience in the area, and he is passionate about helping people get the best possible deal on their loans. Greg is an expert in negotiating loans, and he has a proven track record of getting his clients the best possible terms. He is also a strong advocate for financial literacy, and he regularly gives workshops and seminars on the topic.

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