Fortress Gold Group Review 2024 | Fees, Complaints & More

So, you’ve come across Fortress Gold Group while looking to invest in precious metals. And now you’re wondering if the platform is suitable for your investment needs. This review focuses on everything that you need to know about Fortress Gold Group.

What is Fortress Gold Group?

Founded in 1995, California-based Fortress Gold Group mainly deals with investment in precious metals like gold, silver, palladium, and others. Before their website ceased operations in 2021, it did not contain information about the company’s CEO.

Fortress Gold Group is currently not accepting any new customers. Their website security registration has also expired which indicates that the company might not be maintaining its website. Existing customers can contact their support team via email.

Before we continue...

We have worked very hard to review, research and reveal the most important pieces of information that investors need to know before investing their money. We have been able to narrow a list down to the top 5 gold IRA companies.

I recommend you check the list before proceeding with any IRA transfer.

Quick answer: Augusta Precious Metals is our #1 recommendation for multiple reasons, including their
A+ BBB rating, thousands of top rankings, and Money magazine’s selection of them as “Best Gold IRA Company.” PLUS, they will pay all custodial and storage fees for up to 10 years!

Fortress Gold Group Complaints

Fortress Gold Group received a fair rating from independent rating agencies. The current status of the service provider makes it difficult to predict their future course of action. Their BBB page is still active which indicates that the company has not yet been officially disbanded.

As of 2022, Fortress Gold Group has a rating of 1.4 out of 5 from Trustpilot with 39 reviews. It has a 5-star rating based on 23 reviews and complaints from customers. The company is not BBB accredited, and has a B-rating from BBB with one complaint on the platform that remains unanswered to date.

What services does Fortress Gold Group offer?

Fortress Gold Group offers investment in various kinds of precious metals including the ones that are eligible for use in gold IRA. Investors can find precious metals such as gold, silver, platinum, and palladium in bars and coins. The storage services of the group are handled by Brinks. It has depositories in Salt Lake City, New York, and Los Angeles.

Before suspending its services to new customers, Fortress Gold Group allowed investors to set up a precious metals IRA or rollover their existing IRA to a new precious metals IRA. Since it is not an IRA custodian, investors will not get IRA services.


Even before the website suspended its services, Fortress Gold Group was not transparent about its fees and commission. There was negligible information provided on its website regarding the fees and commissions charged to its customers. This lack of information made it difficult to compare their services with other service providers.

Can I trust Fortress Gold Group? 

It cannot be said that Fortress Gold Group was a scam. The service provider is legit with legit products. During its service tenure, it received no major complaints from previous and existing customers.

Despite suspending its services to new customers, it has provided a dedicated email address through which existing customers can get in touch with the support team for any queries. 

Fortress Gold Group is not Better Business Bureau-accredited and has a B-rating from BBB because of its inability to respond to a customer complaint.

The lack of transparency about its pricing and fee structure vis-à-vis the absence of prompt customer support options made its services inappropriate for potential investors.

Pros and cons


  • Excellent customer ratings and reviews on Trustlink
  • Offers a wide range of precious metals and products to choose from
  • Works with trusted Brinks Global Services for storage of precious metals
  • A market player in the precious metals industry for decades


  • Not a viable option currently since it is not accepting new customers
  • The website is currently non-operational
  • Lack of adequate information on the website
  • Inadequate ratings compared to competitors
  • Absence of IRA services makes it inappropriate for individuals looking to invest retirement funds in precious metals


What storage facilities did Fortress Gold Group provide?

Any precious metal purchase for an IRA should be stored in a depository that is IRA-approved. Fortress Gold Group engaged Brinks Global Services for the storage of precious metals of its customers.

Should you use Fortress Gold Group for investment in precious metals?

Fortress Gold Group is currently not accepting any new clients. If they resume operations, we recommend you utilize the services of other investment companies due to the lack of information provided by Fortress Gold Group on their website.

Is Fortress Gold Group legit?

Fortress Gold Group is completely legit, with ratings from independent rating agencies like TrustPilot, Trustlink, and BBB. It has been in the precious metals industry since 1995. Fortress Gold Group is not BBB-accredited.

Can you contact Fortress Gold Group via live chat?

Before suspending its services, Fortress Gold Group allowed users to contact their customer support team via email and phone. There was no live chat option available. With their services now suspended, existing users can email their queries to

About the author Greg Lorenzo

Greg is a financial expert who has been advising his audience on loans for over 10 years. He has a wealth of knowledge and experience in the area, and he is passionate about helping people get the best possible deal on their loans. Greg is an expert in negotiating loans, and he has a proven track record of getting his clients the best possible terms. He is also a strong advocate for financial literacy, and he regularly gives workshops and seminars on the topic.

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