So, you’ve come across Fortress Gold Group while looking to invest in precious metals. And now you’re wondering if the platform is suitable for your investment needs. This review focuses on everything that you need to know about Fortress Gold Group.
What is Fortress Gold Group?
Founded in 1995, California-based Fortress Gold Group mainly deals with investment in precious metals like gold, silver, palladium, and others. Before their website ceased operations in 2021, it did not contain information about the company’s CEO.
Fortress Gold Group is currently not accepting any new customers. Their website security registration has also expired which indicates that the company might not be maintaining its website. Existing customers can contact their support team via email.
Before we continue...
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Fortress Gold Group Complaints
Fortress Gold Group received a fair rating from independent rating agencies. The current status of the service provider makes it difficult to predict their future course of action. Their BBB page is still active which indicates that the company has not yet been officially disbanded.
As of 2022, Fortress Gold Group has a rating of 1.4 out of 5 from Trustpilot with 39 reviews. It has a 5-star rating based on 23 reviews and complaints from customers. The company is not BBB accredited, and has a B-rating from BBB with one complaint on the platform that remains unanswered to date.
What services does Fortress Gold Group offer?
Fortress Gold Group offers investment in various kinds of precious metals including the ones that are eligible for use in gold IRA. Investors can find precious metals such as gold, silver, platinum, and palladium in bars and coins. The storage services of the group are handled by Brinks. It has depositories in Salt Lake City, New York, and Los Angeles.
Before suspending its services to new customers, Fortress Gold Group allowed investors to set up a precious metals IRA or rollover their existing IRA to a new precious metals IRA. Since it is not an IRA custodian, investors will not get IRA services.
Even before the website suspended its services, Fortress Gold Group was not transparent about its fees and commission. There was negligible information provided on its website regarding the fees and commissions charged to its customers. This lack of information made it difficult to compare their services with other service providers.
Can I trust Fortress Gold Group?
It cannot be said that Fortress Gold Group was a scam. The service provider is legit with legit products. During its service tenure, it received no major complaints from previous and existing customers.
Despite suspending its services to new customers, it has provided a dedicated email address through which existing customers can get in touch with the support team for any queries.
Fortress Gold Group is not Better Business Bureau-accredited and has a B-rating from BBB because of its inability to respond to a customer complaint.
The lack of transparency about its pricing and fee structure vis-à-vis the absence of prompt customer support options made its services inappropriate for potential investors.
Pros and cons
Any precious metal purchase for an IRA should be stored in a depository that is IRA-approved. Fortress Gold Group engaged Brinks Global Services for the storage of precious metals of its customers.
Fortress Gold Group is currently not accepting any new clients. If they resume operations, we recommend you utilize the services of other investment companies due to the lack of information provided by Fortress Gold Group on their website.
Fortress Gold Group is completely legit, with ratings from independent rating agencies like TrustPilot, Trustlink, and BBB. It has been in the precious metals industry since 1995. Fortress Gold Group is not BBB-accredited.
Before suspending its services, Fortress Gold Group allowed users to contact their customer support team via email and phone. There was no live chat option available. With their services now suspended, existing users can email their queries to firstname.lastname@example.org.